FAQ
Do you deliver to any location in NZ?
We can arrange delivery for out-of-town customers
How many people will fit in your spas?
We offer 2-person, 3-person, and 5-person spa pools, with 9-person options also available
Who Makes your Spas?
We have partners up with Joyee Wellness & Spa as our Manufacturer
Where do your spas come from?
Our spas are imported from China and manufactured by our partner, Joyee Wellness & Spa.
How long has your spa company been going for?
We are new to the market this year, but we spent a couple of years researching to ensure we partnered with the right manufacturer.
What is the warranty on your spas?
All our spas come with a 5-year manufacturer’s warranty. This covers parts for manufacturing faults
Can I choose my own color of spa?
Yes, you certainly can, you can customize your spa with a choice of colors for both the tub and panels to match your home’s exterior.
What hours are your showroom open?
We are open Monday to Friday from 9 am to 3 pm, and Saturday from 10 am to 3 pm. We are closed on Sundays but offer after-hours appointments.
What AMP do I need my plug to be to plug in your Spas?
Ours spa range from 15amp to 32amp. For your safety and peace of mind, we recommend having a qualified electrician connect your spa pool.
How do I purchase your spa pool?
You can order online or visit our showroom, where our team can assist you
How do I get the finance?
We offer finance options through our partnership with the MTF Wellington Team.
How can I determine which spa is best suited to me?
Before purchasing, we advise measuring your desired space and allowing room to walk around the spa. This will help us guide you to the best range for your needs.
Does the number of jets make a difference?
Our wellness-focused spas are designed with enough jets to target and massage major body parts, which can help alleviate discomfort.
What do I have to do before it is delivered?
Please ensure the path to your spa’s location is clear of any movable obstacles for delivery.
What sort of preparation do I need to do before the spa is delivered?
If placing the spa on a concrete slab, ensure its level. If on a deck, we recommend having a builder check that it can support the spa’s weight. We strongly advise having a qualified electrician to connect your spa for safety.
Do I need a builder to inspect the area for safety purposes?
Yes, we would recommend that If on a deck, we recommend having a builder check that it can support the spa’s weight
What happens if it breaks down within a year?
All our spas come with a 5-year manufacturer’s warranty. This covers parts for manufacturing faults. If damage occurs due to neglect, we can still provide parts, but charges may apply.
Do I need a deck or a covered patio?
No, The Spa Pools have their own covers that come with the Spa Pool
Does the spa cover come with the spa, or is it sold separately?
Each spa pool includes a cover and steps that are color-matched to the spa panels.