FAQ
Do you deliver to any location in NZ?
We can arrange delivery for out-of-town customers
How many people will fit in your spas?
Who Makes your Spas?
Where do your spas come from?
How long has your spa company been going for?
Can I choose my own color of spa?
What hours are your showroom open?
What AMP do I need my plug to be to plug in your Spas?
How do I purchase your spa pool?
You can order online or visit our showroom, where our team can assist you
How do I get the finance?
We offer finance options through our partnership with the MTF Wellington Team.
How can I determine which spa is best suited to me?
Before purchasing, we advise measuring your desired space and allowing room to walk around the spa. This will help us guide you to the best range for your needs.
Does the number of jets make a difference?
Our wellness-focused spas are designed with enough jets to target and massage major body parts, which can help alleviate discomfort.
What do I have to do before it is delivered?
Please ensure the path to your spa location is clear of any movable obstacles for delivery.
What sort of preparation do I need to do before the spa is delivered?
If placing the spa on a concrete slab, ensure its level. If on a deck, we recommend having a builder check that it can support the spa weight. We strongly advise having a qualified electrician to connect your spa for safety.
Do I need a builder to inspect the area for safety purposes
Yes, we would recommend that If on a deck, we recommend having a builder check that it can support the spa weight
What happens if it breaks down within a year?
All our spas come with a 5-year manufacturer warranty. This covers parts for manufacturing faults. If damage occurs due to neglect, we can still provide parts, but charges may apply.
Do I need a deck or a covered patio?
No, The Spa Pools have their own covers that come with the Spa Pool
Does the spa cover come with the spa, or is it sold separately?
Each spa pool includes a cover and steps that are colour-matched to the spa panels.
How much does a spa pool cost to buy and run in New Zealand?
The NZ Spas pool price range is from $8,000 to $25,000+, depending on size and the features added.
Running costs typically sit between $1.50 – $3 per day, depending on insulation, usage, and power rates. Investing in a well-insulated, energy-efficient model saves money long-term.
How much space do I need for a spa pool?
Allow at least 60 cm of extra clearance around the spa for access and maintenance.
A 4- to 6-seater spa typically requires approximately 2.3 m × 2.3 m of flat space. Always check delivery access (pathways, gates, decks) before purchase is advised .
Do I need council approval or building consent?
Most spa pools under 500 mm water depth don’t need building consent, but they must meet NZ fencing and safety regulations (Building Code F9).
If your spa is deeper or built into a deck, check with your local council before installation.
What kind of base or foundation is required?
A spa pool requires a solid, level, non-slip surface, such as a concrete pad (100 mm thick), pavers, or a reinforced deck.
Avoid placing directly on grass or soil. Ensure the base can support the full weight of water plus bathers (often exceeding 1,500 kg).
What’s the best insulation type for NZ conditions?
Any form of insulation on either panels or base or full foam is a good idea as opposed to no insulation — it keeps water hot longer and reduces power bills.
Perimeter insulation or no-foam designs lose heat more quickly, resulting in higher running costs in winter.
Which water sanitation system is best?
The most popular systems in NZ are chlorine, bromine, and Simple Silver Tablets.
Many premium spas also include ozone or UV sanitisation, which reduces chemical use and keeps the water clearer and softer on skin.
How often should I change the water and clean filters?
Replace spa water every 3–4 months, depending on use.
Filters should be rinsed weekly and deep-cleaned monthly with a proper filter cleaner. Regular care keeps water fresh and extends spa life
What warranties do NZ Spas provide?
All NZ Spas come with Joyee’s 5-year comprehensive warranties covering the shell, plumbing, and electrical components.
We also offer local service support and readily available parts across New Zealand for peace of mind.
How can I access the spa for maintenance?
Our spa cabinets have removable side panels for easy access to pumps, heaters, and plumbing.
Ensure at least one side remains unobstructed, mainly the side where the control panel is so our technicians can service your spa without difficulty.
How heavy is a spa pool when full?
A spa pool can weigh 1.5–2 tonnes once filled.
If placing it on a deck, consult an engineer to confirm it can handle the load. You would need to provide them with specs of your chosen spa — especially for elevated or timber structures — for example, our California 5 Person Spa holds approx. 36500 litres.
How is delivery and installation handled?
We offer nationwide delivery and can arrange on-site placement or a crane lift if access is restricted.
Before delivery, measure gates, fences, and paths to ensure the spa can be safely transported to its final spot – we require a minimum 1mtr width clearance and also approx depending on spa at least 2mtrs height clearance.
What safety features do I need?
NZ law requires child-safety features such as lockable covers or fencing for any spa pool over 400 mm deep.
Our spas feature lockable lids and safety signage, making it easy for you to meet compliance requirements.
What are the ongoing costs?
Ongoing expenses include power ($50–$80/month), water top-ups, and chemicals ($15–$30/month) – again depends on usage .
Regular filter cleaning and balancing your water chemistry keep maintenance affordable and straightforward.